This policy is designed to ensure fairness and transparency for all Tikky customers, offering security in their transactions while safeguarding the company against potential misuse of the refund process.

1. Trial Period
Tikky provides a 14-day free trial for new users, allowing them to explore the Basic Plan features along with a 14-day free trial of Chatbot Flows (add-on). No credit card is required to start the trial, and users are not charged during this period.

2. Subscription Services
After the free trial, if a user subscribes to any of Tikky’s paid services, they are not eligible for a refund. The free trial is intended to give users ample time to evaluate the services before committing to a paid plan. If unsatisfied, users can cancel their trial at any time without being charged. However, once a subscription is purchased, refunds are not available. Users can cancel their subscription to avoid charges for the next billing cycle.

3. Non-Refundable Services
All Tikky services, including charges for Tikky Plans, WhatsApp Conversation Credits (WCCs), Add-ons, or any third-party integrations, are non-refundable due to the nature of these services and the costs associated with providing them. This also applies to one-time Chatbot development and other setup fees.

4. Technical Issues
If users encounter persistent technical issues that hinder their ability to use Tikky effectively, and these issues are verified by Tikky’s support team, a partial or full refund may be considered at Tikky’s discretion.

5. Unauthorized Charges
In the event of unauthorized or fraudulent charges, users should contact Tikky support immediately. If such claims are verified, Tikky will issue a full refund.

6. Cancellation Policy
Users may cancel their subscription at any time. However, the cancellation will take effect at the end of the current billing cycle. Refunds for the remaining subscription period are not provided, except under special circumstances reviewed on a case-by-case basis.

7. Contact and Support
For any refund-related inquiries, users are encouraged to reach out to Tikky’s customer support team, which is dedicated to providing prompt and personalized assistance.

8. Refund Process
Please note that refunds are applicable only within 7 days from the date of purchase.
To request a refund, users should contact us at support@tikky.com. The request must include transaction details and a clear explanation of the refund request.
Approved refunds will be processed within 14 working days.
The refund will be issued to the same payment method used at the time of the contribution.

9. Policy Amendments
Tikky reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the updated policy on the Tikky website.

10. Legal Compliance
This refund policy is in compliance with the local laws and regulations where Tikky operates. Users are encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.